Whether you’re new to our services or a returning customer, we’ve compiled answers to some of the most frequently asked questions that we receive. From our collision repair process to insurance claims, learn more about what sets us apart as Melissa, TX’s trusted auto body shop.
COLLISION & Hail REPAIR
The time required for collision repair depends on the extent of the damage. Minor repairs might take a few days, while extensive repairs can take several weeks. At Johnson Auto Body, we provide an estimated timeline during the initial assessment.
Yes, our goal is to restore your vehicle to its pre-accident condition. We use high-quality materials and expert techniques to ensure your car looks and functions like new.
While it’s not always necessary, getting multiple estimates can give you a better idea of the repair costs. However, at Johnson Auto Body, we provide a comprehensive and competitive estimate that you can trust.
If additional damage is discovered, we will promptly notify you and your insurance company and provide a revised estimate to cover the extra repairs.
You have the right to choose any repair shop for your vehicle. While insurance companies may recommend certain shops, the final decision is yours. Johnson Auto Body works with all insurance companies to ensure a smooth repair process.
AUTO GLASS REPLACEMENT
The time required for auto glass replacement varies depending on the extent of the damage and the type of vehicle. Typically, the process takes a few hours. At Johnson Auto Body, we provide an estimated timeline during the initial assessment.
Small chips or cracks can often be repaired if they are not too severe. Our technicians will assess the damage and recommend the best course of action.
Wait for a certain period, usually an hour, to allow the adhesive to cure properly. We will provide specific instructions based on the adhesive used.
Most insurance policies cover auto glass replacement, often with a deductible. We work with your insurance company to facilitate the process.
We use high-quality OEM (Original Equipment Manufacturer) or equivalent glass to ensure a perfect fit and long-lasting durability.
FAQ's
OEM AUTO BODY REPAIR
Yes, OEM parts are designed to match your vehicle’s original components, ensuring perfect fit, quality, and safety.
While OEM parts can be more expensive, they offer superior quality and durability, saving money in the long run.
Many insurance policies cover OEM parts, especially if specified in the policy or necessary for safety reasons. We can help you navigate this with your insurance company.
The time required depends on the extent of the damage and the part’s availability. During the initial assessment, we provide an estimated timeline.
We have a team of certified technicians, use only genuine OEM parts, and are committed to delivering exceptional quality and customer service.